Refund policy
At AnimBroid, we strive to provide our customers with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns:
You have 3 days from the date of purchase to return an item for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include your order number and any relevant details when initiating a return.
To initiate a return, please follow these steps:
- Contact our customer service team at animbroidcustomercare@gmail.com to request a return authorization.
- Package your item securely, including a copy of the original packing slip.
- Ship the item to the address provided during the return authorization process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges:
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer service team within 3 days of receiving the item to arrange an exchange.
To initiate an exchange, please follow these steps:
- Contact our customer service team at animbroidcustomercare@gmail.com to report the issue and request an exchange.
- Package your item securely, including a copy of the original packing slip.
- Ship the item to the address provided during the exchange authorization process.
Once your defective or damaged item is received and inspected, we will send you a replacement item.
Non-returnable Items:
Certain items are not eligible for return or exchange, including customized Tshirts, Sweatshirts and Hoodies
Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information:
If you have any questions about our return and exchange policy, please contact us at animbroidcustomercare@gmail.com
Thank you for shopping with AnimBroid